Last week American Express whacked me with a financial review, which is where they suspend your account and demand financial records, in my case an IRS form 4506T to authorize the release prior tax returns. It is a decidedly unpleasant process and while I don’t think it’s likely that they will close my account, they are my largest credit grantor and I wouldn’t be surprised if they reduced my limits.
But the kicker is that they called last night to ask how I felt about my last contact, how I’d rate the company, would I recommend them to someone else, etc. To one of the questions my response was You’re fucking joking, right? Truthfully, all of my interactions with AmEx customer service have been friendly and even the FR agents have been nice, but with my FR still pending it’s hard to have any positive feelings towards the company…
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